Frequently Asked Questions

  1. What is the Grand Double Decker Tour?
    The Grand Double Decker Tour is a 50 minute narrated Historical Tour of downtown San Antonio aboard open deck buses. Passengers may purchase a Hopper Pass and have unlimited access to 10 stops and over 50 points of interest.

  2. Where does the Grand Double Decker depart from?
    The Grand Double Decker departs from the Grand Trolley Ticket Center located at 321 Alamo Plaza, Directly in front of the Alamo.

  3. What are the hours of operation?
    Grand Double Decker offer frequent departures starting at 930 am. The last tour departs the Grand Ticket Center at 4:30pm daily. Tours do not operate on Christmas Day New Year’s Day and Thanksgiving Day.

  4. How long does Double Decker Tour last?
    The tour route lasts 50 minutes, however if you purchase the hopper pass you may hop on and off at any one of our 10 stops as many times as you can for the day. Purchase a Full Priced Hopper Pass and receive a 2nd day free Hopper Pass.

  5. What is Double Decker Schedule?
    Tours depart every 30-60 minutes from 930-430 daily. Schedule is subject to change during off peak season. Times may vary slightly due to heavy traffic, construction, or special events.

  6. What are the Fares?
    Double Decker fares range from $9.95 - $21.95 please refer to our purchase ticket section for pricing.

  7. Do you offer online discounts?
    Yes, please refer to our purchase ticket section for discounted tickets.

  8. Where can I park?
    There are multiple parking lots conveniently located near our Grand Trolley Ticket Center Located at 321 Alamo Plaza.

  9. Does the 2 day Hopper Pass have to be used on consecutive days?
    Yes the two day Hopper is only valid on consecutive days.

  10. Do the Buses have air – conditioning?
    Yes, the lower deck of our buses are climate controlled and are equipped with air conditioning and heaters.

  11. Are your Buses ADA accessible?
    Yes, we do operate Double Decker's with lifts, please provide advance notice.

  12. Are Pets allowed on Buses?
    Assistance animals are the only pets allowed on Double Decker's.

  13. Do you provide pick up service?
    Yes we do provide pick up service at downtown hotels and can provide pick up service for groups throughout San Antonio.

  14. Can you ride the Grand Trolley with purchase of Double Decker ticket?
    Yes we offer combo tickets and many other packages that will allow for unlimited use on both the Double Decker and Grand Trolley.

  15. Do Tours operate on rainy days?
    Yes, we operate during in climate weather and will only cancel tours during extreme weather conditions.